Applied service management specialty program

Learn the business and earn the degree

In just 12 weeks

You want to

run your own shop?

From figuring out finances and creating marketing plans, to successfully managing the flow of a shop (and the customers and employees within it), every element of the ASM program is tailored for the automotive industry. Everything you’ll see, do, and learn is a direct reflection of the day-to-day for ownership and management roles in an automotive, diesel, or collision and refinishing business. If you’ve got your eye on a role in ownership, management, or service-writing role anywhere in the automotive industry, there’s no better place to get started than right here.

By successfully completing this program along with a core program, you’ll earn an Occupational Associates Degree in Specialized Technology (AST).

Shop management

From client intake to resource management, learn how to ensure all the pieces work together.


It’s all about the experience, and quality work begins with quality customer interactions.


Forecast your financials, create marketing plans, and learn the art of business analytics.

Week 1 – 6

We’ll kick off Phase I with Computers and Business Applications (covering foundational computer skills, programs, and operating systems, and using Service Information Navigation to look up parts/labor time/labor costs); follow that with Communications (primarily focusing on “soft skills,” including verbal, nonverbal, and written communication); and finish up with Shop Management (exploring all the elements of running a safe, productive shop, from repair process flow, to managing a customer’s experience from start to finish).

  • Computer skills
  • Verbal/Nonverbal communication
  • How to run a shop

Week 7 – 12

Phase II begins with Accounting and Financial Management (diving right in to financial analysis, financial forecasting, creating marketing plans, learning financial ratios and documents, and discussing business analytics). We follow that with Management Concepts (focused on vision, ethics, values, goals, and what it takes to be an effective, trustworthy leader), and finish the program with Human Resources Management (tailored specifically to HR in the automotive industry and the importance of progressive discipline, recruitment, and workplace safety).

  • Business analytics
  • Leadership ethics
  • Industry-tailored HR


1. Choose your Core program.
2. Submit a request for info.
3. Hear back from your local Admissions Representative within two business days.
4. Apply for the next start date.
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