Applied Service Management
Learn the business and earn the degree.
You want to run your own shop?
From figuring out finances and creating marketing plans, to successfully managing the flow of a shop (and the customers and employees within it), every element of the ASM program is tailored for the automotive industry. Everything you’ll see, do, and learn is a direct reflection of the day-to-day for ownership and management roles in an automotive, diesel, or collision and refinishing business. If you’ve got your eye on a role in ownership, management, or service-writing role anywhere in the automotive industry, there’s no better place to get started than right here.
By successfully completing this program along with a core program, you’ll earn an Occupational Associates Degree in Specialized Technology (AST).
What You’ll Learn in Just 12 Weeks
Shop Management
From client intake to resource management, learn how to ensure all the pieces work together.
Customer Service
It’s all about the experience, and quality work begins with quality customer interactions.
Accounting and Marketing
Forecast your financials, create marketing plans, and learn the art of business analytics.
Phase I
Accounting and Financial Management (diving right in to financial analysis, financial forecasting, creating marketing plans, learning financial ratios and documents, and discussing business analytics). We follow that with Management Concepts (focused on vision, ethics, values, goals, and what it takes to be an effective, trustworthy leader), and finish the program with Human Resources Management (tailored specifically to HR in the automotive industry and the importance of progressive discipline, recruitment, and workplace safety).
- Shop management
- Computer technology
- Industry-tailored HR
Phase II
We will begin with Accounting and Financial Management (diving right in to financial analysis, financial forecasting, creating marketing plans, learning financial ratios and documents, and discussing business analytics). We follow that with Management Concepts (focused on vision, ethics, values, goals, and what it takes to be an effective, trustworthy leader), and finish the program with Human Resources Management (tailored specifically to HR in the automotive industry and the importance of progressive discipline, recruitment, and workplace safety).
- Business analytics
- Leadership ethics
- Industry-tailored HR
